Shipping policy

Thank you for shopping with BE GENTLE WITH MY MENTAL. Below is our shipping policy to ensure you know what to expect when placing an order with us.

⸻

Processing Time

All orders are processed within 3-7 business days. Please note that during high-volume periods (such as new drops or sales), processing times may be slightly extended.

Shipping Time

Once processed, orders are shipped via USPS, UPS, or another trusted carrier. Shipping times vary by location:

• Domestic (U.S.): 3-5 business days

• International: 7-21 business days

Shipping times may vary due to factors beyond our control (weather, customs, etc.).

⸻

Shipping Rates

Shipping rates are calculated at checkout based on your location and package weight. Free shipping may be available during certain promotions.

⸻

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. Please allow 24-48 hours for the tracking information to update.

⸻

Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged packages once they are in the hands of the carrier. If you experience issues, please contact the shipping provider directly. However, we’re happy to assist you with filing a claim.

⸻

Incorrect Address Disclaimer

Customers are responsible for ensuring all shipping information is correct. Orders with incorrect or incomplete addresses may be delayed or returned to us. A reshipping fee will apply for any returned packages.

⸻

If you have any questions about your order or our shipping process, feel free to email us